Benefits of Third-Party, Professional Watch Repair for Jewelers

For jewelers selling luxury watches, being able to repair and maintain those watches is a key part of the business. While some jewelers will employ their own in-house watchmaker, it can be much more beneficial to your business to utilize third-party watch repair services. Keep reading to find out how.

Wrist watch with back opened for repairsFor jewelers selling luxury watches, being able to repair and maintain those watches is a key part of the business. Most people who purchase a watch of this quality to ensure they have a reliable place to bring it when it needs to be serviced or repaired. While some jewelers will employ their own in-house watchmaker—technically known as an horologist—it can be much more beneficial to your business to utilize third-party watch repair services. Keep reading to find out how.

Find a True Specialist

Finding someone who is truly a trained and certified horologist is becoming more and more difficult with each passing year. Many jewelers will settle for someone with a single course or minimal experience with servicing watches. If you want higher-quality repairs and service for your customers, you should be utilizing an horologist who has dedicated years to this craft—and to this craft alone.

At Wrist Watch Fix, we are third-generation watchmakers with over 30 years of experience. We’re also certified by the American Watchmakers and Clockmakers Institute (AWCI), which requires several days of written and practical tests.

Avoid Unproductive Employees

If you’re a full-scale jeweler, you offer much more than just watches. So, that leads to the question of whether or not you genuinely need your own full-time, in-house horologist. Odds are, you don’t. You likely won’t have many people returning to you on a weekly basis for watch repairs and service, so it would be a waste of company funds to employ someone for this task on a full-time basis. With a third-party, professional service, you can contract out the service and repair work as the need arises, minimizing your expenses by only paying for the work you need, when you need it.

Avoid Unnecessary Equipment

While we’re on the topic of your overhead costs, it’s important to ask yourself if you think you’ll have enough watch repairs and services to invest in the equipment required for these jobs. Watch repairs and maintenance require specialized, delicate equipment. While some of this equipment will have some crossover with your other work as a jeweler, other pieces will be solely for working on watches. It may not be worth the cost for you to buy this equipment—especially when you could contract out the work to a professional who already has the tools needed on hand.

Take Advantage of a Guarantee

Let’s say that you decide to hire your own horologist, and something goes amiss with one of their watch repairs. Your customer brings the watch back, demanding you service it again without charging them. Assuming you provide some sort of guarantee on your watch services, you now have to pay your in-house watchmaker to service that watch again without your customer paying you anything.

If you work with a third-party watchmaker, however, you can take advantage of those same guarantees yourself. At Wrist Watch Fix, we provide a one-year guarantee on all our services and repairs. So, if we repair one of your customers’ watches, and they bring it back within a year, you can simply send it back to us and we’ll repair it again without charging you.

Pass the Guarantee On

Speaking of guarantees, most customers want to know that an investment of this size is backed by one. If you don’t offer a guarantee on the watches you sell or the services performed on them, odds are that your customers will take their business elsewhere. As we already mentioned, using a third-party service allows you to take advantage of our service guarantees, so you can then pass that perk on to your customers.

You can also use this benefit to your advantage when selling refurbished luxury watches: Allow us to refurbish the watch for you, and your product will already be backed by a one-year guarantee, which you can then pass on to the customer who purchases the watch from you.

Expand Your Services

If you’re not already selling refurbished watches, you should be! Refurbished luxury watches have a huge market, especially with the supply of new watches currently so low, due to issues with supply chains throughout the pandemic. Offering refurbished watches allows you to draw in more customers who want luxury watches, but either don’t want to pay the full price of a brand-new watch, or are simply tired of being on a waiting list for one from the manufacturer.

For many jewelers, buying, refurbishing, and reselling luxury watches might seem like too niche of an area to branch into. But if you utilize a third-party watchmaker for your repairs and refurbishment, you can easily take advantage of this market without investing significant overhead costs into a full-time employee and in-house equipment.

If you’re a jeweler or watch seller looking for professional watch repairs at an affordable price, contact Wrist Watch Fix today. We offer wholesale prices to our customers in this industry, and can help you provide quality watch repairs and maintenance to your customers at a cost you can afford.

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