What to Look for in a Watch Repair Service

Wearing luxury wristwatches today affords a classic look, stylish features, and sound investment strategy. But, when your watch stops ticking, you’ll need to have it repaired by one of the few experts who still work with analog timepieces. How do you find the right person to repair your watch? Keep reading to learn what you should be looking for in a watch repair service.

Close up of watchmaker repairing wristwatchWearing luxury wristwatches today affords a classic look, stylish features, and sound investment strategy. But, when your watch stops ticking, you’ll need to have it repaired by one of the few experts who still work with analog timepieces. How do you find the right person to repair your watch? Keep reading to learn what you should be looking for in a watch repair service.

Familiarity with Your Watch

Different brands of watches can be quite different in the way they operate. Just as luxury cars often require different knowledge and tools to maintain and repair, classic timepieces are much the same. Their delicate interior workings should only be handled by a professional watchmaker who is very familiar with that particular brand of watch.

You should look for a watchmaker and repair shop that has experience working on watches like yours. Some repair shops will specialize in individual brands of watches, while others have the training to work on all brands of classic timepieces. If you elect to send your watch to a repair shop that can work on all brands of watches, make sure to inquire about what brands of watches they’ve worked on before and confirm they have the knowledge needed to work on yours.

Certifications and Qualifications

Did you know that there are many types of certifications that watchmakers and repairers can receive? These certifications verify that a watch repairer has proven that they can perform quality repairs on timepieces—and they’ve done so in front of a board of professionals. AWCI and CW21 are just two examples of top-notch certifications that watch repairers can receive. So, if you find a repair shop that displays either of these certifications, you can feel confident that they are highly skilled in what they do. We’re proud to be certified by the American Watchmakers and Clockmakers Institute (AWCI), which further attests to our ability to perform all services on your watch in-house where many repair shops or jewelry stores have to send your timepieces to a third party.

Warranty on the Repairs

A skilled and trustworthy watch repairer will offer a warranty on the repairs they perform. If they’re confident in the work that they do, they should have no qualms about guaranteeing their repairs will hold up. Typically, you’ll want to go with someone who has a warranty of at least six months on their repairs. At Wrist Watch Fix, for example, we offer a year-long warranty on all of our watch repairs.

Quality Replacement Parts

When you take a luxury car in to have a part replaced, you expect the mechanic to replace it with a similar, compatible part. Your watch should be no different. Any parts that need to be replaced on your watch should be replaced with original parts from your watch’s manufacturer. This ensures that the parts fit perfectly into your watch’s delicately balanced machinery so that your watch will work like new once again. Incompatible parts can often cause additional issues to arise a short time down the road, so don’t settle for cheaper parts when it comes to your watch’s repairs.

Reviews and Reputation

Any time you’re considering working with a new business, it’s always a good idea to check their reviews and overall reputation. Thanks to the internet, these are readily and easily available to you. Check the shop’s reviews on multiple websites, as some sites can have curated reviews that feature the positive ones and bury the negative ones. While it’s perfectly normal for every business to have some negative reviews, what you’re looking for is a growing trend in the complaints. If multiple people complain about the same problem without receiving a professional and satisfactory reply from the repair shop management, then it’s probably a legitimate issue, and you should take it under consideration when choosing whether or not to work with that business.

Turnaround Time

While you might think that you’ll benefit from going with a shop that can do repairs faster, that’s not always the case. Quality watch repairs take time, and it’s not something that should be rushed. If you’ve found a shop that promises to have your watch back to you the next day, this should be a red flag. For repairs on timepieces like Rolex, Omega, Breitling, Bulova, Citizen, and other luxury watch brands, you should expect a turnaround time of several weeks. While you may wish to have your watch back sooner, quality repairs are far more important than speedy ones.

If your timepiece is in need of repair, contact Wrist Watch Fix today. Our third-generation, Swiss-trained watchmaker provides quality repairs on every brand of luxury watch. If you’re not located in our area, you can mail your watch to us for repairs—and we’ll pay the shipping! Just reach out to us to see how easy it is to have your repairs or maintenance performed by third-generation experts at Wrist Watch Fix.

 

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