FAQ

Frequently Asked Questions

We know you have a lot of options.  Here are a few reasons why we are different from other watch repair service centers:
 

  1. - Our Swiss-trained watchmaker is certified by the American Watchmakers and Clockmakers Institute (AWCI).  This certification results from successful completion of a timed 3-1/2 day written and practical test which entails a 4 hour written test and repairs of quartz, automatic, and chronograph watches.  Enlisting the services of a certified watchmaker only makes sense.  You wouldn’t go to a doctor that isn’t board certified or a lawyer that isn’t a member of the bar.

  2. - Honest, trustworthy service.  We are fully insured by Jeweler’s Mutual and treat every watch as if it were our own.  We strive to return the watch to you as close to as brand new condition as possible.

  3. - Comittment.  We have committed ourselves to professional development and training, ultimately benefiting our most important client, you.  You and your watch are not just a number.

  4. - Unlike other service centers that employ technicians, our watchmaker takes your watch from start to finish.  This means from movement repair, to polishing, to casing, the watchmaker is performing all repairs.

Most watches don’t need too many movement parts replaced.  The main components that need replaced are the high wear items such as the gaskets, crowns, spring bars, mainsprings, rotor axles, and crystals.  Fixing a watch is very labor intensive as it requires complete disassembly and reassembly.  We undergo frequent training and refresher courses; this is paramount for keeping up with the latest techniques.  Finally, equipping and maintaining a proper workshop is essential.  All parts, tools, and machinery are imported from Switzerland.  We have all the latest equipment required by the top watch brands.  Relatively speaking, a watch costs far less to fix than other mechanical devices such as a car.  You need not put gas in it and it runs 24 hours a day, 7 days a week, 365 days per year!  Your regular preventative maintenance does not require oil changes every 3 months like your car.  Typically, a watch should be serviced every 5-7 years as a preventative measure to ensure proper operation and parts preservation.  For example, if your watch costs $500 to fix every seven years that’s about $6 per month or 19 cents a day!

You can, but actually jewelry stores often double or triple the wholesale price.  This is basically a “middle man” fee.  You pay wholesale prices, rather than retail, sending your watch to our service center.  For example, the jewelers cost may be $350 and they may charge the end consumer $800 or more.  Most jewelry stores don’t even have a watchmaker on the premises and sub contract the work out to service centers such as ours.  Watch companies often train people off the street to become watch assemblers, thus a watchmaker may never even touch your watch.  Remarkably, some watch companies don’t even fix your movement; they exchange it with another refurbished one.

Every attempt will be made to get your watch into the working order of which it was designed and capable.  Not all watches are the same regarding quality and age.  Naturally, an antique watch will not run as accurately as a modern day chronometer.  Furthermore, the wearer’s habits and activities will affect the rate.  We test your watch in six positions: dial up, dial down, crown up, crown right, crown down, crown left.

Typically we do not perform partial repairs.  Invariably, if your crystal is cracked or shattered or your crown is bent or missing, damage has been imparted to the watch.

Nothing.  This is a common occurrence.  Modern day automatic watches typically have a power reserve of about 40 hours of power reserve.  If your automatic watch stops after laying stationary a couple of days, you need to manually wind via the crown 30-40 times to build up sufficient power.

No. Your Rolex is designed to accommodate the existing crystal.  Yes, there are aftermarket sapphire crystals that can be retrofitted but the water resistance is compromised.  Also, the hands often need to be bent and touch the underside of the crystal.  To that end, we do not use aftermarket parts.

It is impossible to overwind a watch.  If you wind a watch fully and it doesn’t run, something is wrong and the power of the mainspring is not being allowed to be released.

Typically, repairs take about 3-4 weeks depending upon material availability.  If a part is back ordered, not readily available, or the watch has suffered extensive damage, the turnaround time may be extended.  Vintage and antique watches may take longer.

Even though your watch is an automatic watch it needs to be worn 8-10 hours per day with a relative amount of activity in order to allow it to wind itself.  If it has been laying still for a couple of days or the wearer has a sedentary lifestyle, it will need to be wound manually 30-40 turns of the crown in order to build up sufficient power.  Merely shaking the watch a few times is not enough to build up sufficient power.

All watches that we service carry a one year warranty on workmanship and parts. Parts subject to normal wear such as crystals, crowns, straps, etc. are not covered under warranty, neither is damage as a result of abuse, neglect, or accident.  We do not warranty watches with aftermarket parts installed.

The term “waterproof” is often used incorrectly.  There is no such thing as waterproofness.  Everything has a threshold.  Water resistance is a more accurate term.  The water resistance of a watch is not good indefinitely for the life of the timepiece.  Rubber gaskets break down due to age and exposure of outside elements such as sun, water, air, chlorine, detergents, and salt.  Because of these factors, we do not recommend introducing your watch to water unless absolutely necessary.  Manufacturers suggest getting your watch’s water resistance re-tested every year and if necessary, gaskets replaced. 

We accept Visa, MasterCard, Discover, American Express, and PayPal, approved bank checks, and money orders. Please allow 7-10 business days for personal checks to clear the bank

Repair estimates are completed free of charge. If an estimate is declined, the owner's only expense is the return shipping, handling and insurance fees.

Only you can answer that.  Monetary value doesn’t necessarily determine if the watch is worth repairing.  Does it hold particularly sentimental value? 

Watch manufacturers recommend servicing your watch every 5-7 years.  Of course, the wearer’s habits and the conditions it is subjected to will affect the length of service intervals.